GUARANTEES from FDW Hosting.

MONEY BACK GUARANTEE

All Linux Hosting accounts are refundable. If you are dissatisfied with your service for any reason, you will receive a prorated refund.

*Our refund policy does not apply to any additional items or services. Also not included are Domain Parking Services, Domain Registration, and any additional services such as overages, disk space, SSL, bandwidth, maintenance fees. Downgrades: Difference is credited to your account only.

Any request for cancellation must be received via Support Desk Ticket or through your members control panel and you will receive a confirmation upon the cancellation of your account.

Cancellations over the telephone and informal email are not accepted.

Accounts cancelled/terminated by FDW for violating our Terms of Service do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund. To receive a refund, contact our customer service department. Please note that refunds will be made within 20 business days from cancellation date.

SERVICE GUARANTEES

99.9% Network Uptime Guarantee

F.D.W. Hosting Co. guarantees that your website(s) will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network and server uptime.

However, we cannot be held responsible for upstream problems outside of our network and areas where F.D.W. Hosting Company has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers' domain names, routing problems between a client's location and our data center.

The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of F.D.W. Hosting Co..

F.D.W. Hosting Co. may temporarily deny or terminate the Service upon client's failure to pay their charges at due time.

F.D.W. Hosting Co. guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:
           a. Server Hardware Breakdown.
           b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own
           server down, F.D.W. Hosting Co. is not responsible for the downtime).
           c. Failures due to software that is not explicitly supported by F.D.W. Hosting Co..

Consequently, if a hardware crash provoked by the customer happens, F.D.W. Hosting Co. has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our announcements section minimum 24-hour in advance.

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